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Provident Banc Berhad (formerly known as Provident Banc Berhad) is a licensed moneylender operating under the Moneylenders Act 1951, regulated by the Ministry of Housing and Local Government (Kementerian Pembangunan Kerajaan Tempatan – KPKT). The company offers conventional personal loan solutions in accordance with applicable laws and regulations.

Provident Personal Loan is an unsecured personal loan facility offered by Provident Banc Berhad with fixed monthly repayments, calculated on a flat interest rate basis. The facility is intended for general personal use and does not require any collateral or guarantor.

To qualify for the Provident Personal Loan personal loan facility, applicants must meet the following criteria:

• Malaysian citizens aged between 21 and 60 years old
• Holds a permanent employment position with a minimum of 1 year of continuous service
• Minimum net monthly income of RM1,500 (inclusive of fixed allowances)
• Not declared bankrupt or subject to ongoing insolvency proceedings
• Demonstrates capacity to repay based on income and existing financial obligations

You may apply online via our website or contact our customer care line at +603 3006 1707

The loan amount available under Provident Personal Loan ranges from RM1,000 up to RM10,000.

Applicants may choose a repayment period from a minimum of 1 year up to a maximum of 5 years, subject to credit assessment.

The applicable interest rate is between 12% to 18% per annum. The final approved rate is subject to credit evaluation and the applicant’s overall risk profile.

Applicants must provide the following documents for verification and processing:

• Copy of National Registration Identity Card (NRIC)
• Latest 3 months’ salary slips
• Latest 3 months’ bank statements
• Signed consent authorisation for CTOS, CCRIS, and CRIF checks
• Latest EPF statement
• Latest income tax receipt (Form BE/EA) – if requested
• Utility bill (water, electricity, etc.) – if requested

No. No upfront payment or security deposit is required to apply for Provident Personal Loan.

No. Provident Personal Loan is an unsecured facility and does not require any guarantor or collateral.

The facility approval is within 1 to 5 business days. However, it is subject to full documentation and information received by Provident. Terms and Conditions apply.

Provident will advise you once your application has been approved via email/SMS.

Provident will advise you if your application is unsuccessful via email/SMS.

No. However, your consent to provide us access to your credit report is required in order to process your loan application.

Yes. Applicants who are under the AKPK Debt Management Programme are welcome to apply. Approval is subject to internal credit guidelines and assessment of repayment capacity.

Applicants with minor arrears in their CCRIS report may still be considered, provided the following conditions are met:

• Arrears do not exceed 2 months
• The account is not classified under Special Attention Account (SAA)

Approval remains subject to Provident Banc Berhad’s internal credit assessment and the terms and conditions set by the company.

Repayment of the loan will be automatically deducted via Direct Debit from the applicant’s salary bank account on the salary crediting date. Applicants are required to:

• Maintain an active bank account (used for salary crediting)
• Register for online banking with their respective bank
• Provide authorisation and complete the Direct Debit enrolment form

If necessary, repayments can also be made through the following channels:

• Cash Deposit Machine (CDM)
• Online Banking (Interbank transfer)
• Cheque payment

However, Direct Debit is the preferred and recommended method for repayment consistency and convenience.

The due date for monthly instalment payments will be clearly stated in your Schedule of Payment. This schedule outlines the instalment amounts and the corresponding due dates throughout the loan tenure. A copy of the Schedule of Payment will be emailed to the borrower upon disbursement of the loan facility. Borrowers are advised to keep the schedule for reference and ensure timely payments to avoid late charges.

Yes. Early settlement is allowed. Any applicable early settlement fees or rebate (rebate if any) will be clearly stated in the Letter of Offer and communicated to the borrower prior to disbursement.

Applicants will be required to bear the following charges:

• Stamp Duty – Charged in accordance with the Stamp Act 1949 (Revised 1989)
• Processing Fee – 1% of the approved loan amount
• Other Charges – Any other reasonable and necessary fees imposed by Provident Banc Berhad for services or facilities rendered in connection with the loan facility

In the event of cancellation after approval, the applicant is required to pay all costs incurred by Provident Banc Berhad, including expenses for the preparation and registration of the moneylending agreement and any related administrative or legal charges incurred prior to disbursement.

Upon approval, Provident Banc Berhad will issue a Letter of Offer setting out the loan terms. Applicants are required to:

• Sign and return the Letter of Offer as an acceptance of the terms
• Attend an appointment at the office to execute the Moneylending Agreement

The loan will be formalized under the Moneylending Agreement, in accordance with the Moneylenders Act 1951 and Schedule J (for individual borrowers) of the Moneylenders (Control and Licensing) Regulations 2003.

Once the Moneylending Agreement has been signed and duly stamped, and subject to:

• Complete documentation
• Successful employer verification
• Final confirmation by the borrower

The approved loan amount will be disbursed within 5 business days to the designated bank account provided by the borrower.

Failure to meet scheduled repayments may result in late payment charges, damage to your credit standing, and the commencement of legal recovery proceedings. Borrowers facing financial difficulties are encouraged to contact Provident Banc Berhad in advance to discuss alternative repayment arrangements or possible restructuring of the facility.

In accordance with the Moneylenders Act 1951, a late payment interest of up to 8% per annum may be imposed on repayment amounts in arrears, calculated on a daily basis until full settlement of the outstanding amount.

In the event of default, the following actions may be taken:

1. Late Payment Charges
   Provident Banc Berhad will charge 8% per annum on the overdue amount, calculated daily until payment is made in full.
2. Legal Action
   Legal proceedings may be initiated to recover the outstanding balance. Borrowers will be liable for all legal costs and related expenses, including solicitor’s fees, incurred during the enforcement process.
3. Impact on Credit Rating
   Defaulting on the loan may negatively affect the borrower’s credit score, potentially making future credit facilities more difficult or expensive to obtain.
4. Appointment of Debt Collection Agency
   Provident Banc Berhad may appoint a licensed Debt Collection Agency to recover the outstanding sum. All costs and fees incurred during the debt collection process—including agency charges or legal fees—shall be borne by the borrower.

It is essential to promptly notify Provident of any changes to your contact details to ensure that all correspondence reaches you in a timely manner. To update your information, you may notify Provident in writing, visit Provident’s office, or contact our Customer Care Line at +603 7932 0933.

If you are experiencing difficulties in meeting your payment obligations, we encourage you to reach out to us as soon as possible to explore available payment options. Additionally, if you have any concerns or wish to provide feedback regarding our products or services, please do not hesitate to contact us.

PROVIDENT BANC BERHAD (Formerly known as ZICO BANC BERHAD)

B-10-01, B-10-02, B-10-03, Gateway Corporate Suites,
Gateway Kiaramas, No. 1, Jalan Desa Kiara, Mont’ Kiara,
50480 Kuala Lumpur.
Tel: +603 3006 1707
Website: www.providentbanc.com
Email: info@provident.com